Benefits:

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

Bonus based on performance

Paid time off

Training & development

We are looking for a highly organized, results-driven professional to help convert opportunities, reconnect with past customers, and keep our office operations running smoothly.

Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. Every day we have service opportunities that simply require fast, professional follow-up.

This role exists to make sure no lead falls through the cracks and that our office team stays aligned on follow-up, scheduling, and customer communication.

You will drive outbound follow-up, help keep our lead pipeline organized, and support the office team in maintaining strong execution across dispatching, customer service, and lead management.

When call volume is high or opportunities need immediate follow-up, you will jump in directly to dial, text, and convert opportunities yourself.

If you're organized, proactive, and comfortable on the phone, this role can have a direct impact on company revenue and customer experience.

What You’ll Do

Lead Conversion & Outbound Follow-Up

Make outbound calls and texts daily to:

Unsold HVAC and plumbing estimates

Canceled appointments

Past customers and maintenance opportunities

Book tune-ups, inspections, service calls, and follow-up appointments

Convert opportunities into scheduled jobs and revenue

Help ensure follow-up happens quickly and consistently

Lead Management & CRM Ownership

Create and manage leads and follow-ups in ServiceTitan

Keep every open lead updated with clear notes, status, and next steps

Close out leads cleanly when customers move forward, decline, or confirm replacement

Keep outbound lists organized, current, and prioritized

Identify additional opportunities inside ServiceTitan that should be worked

Office Operations Support

Help ensure dispatchers and CSRs are following lead management and follow-up processes

Monitor open leads and identify when opportunities are not being worked

Help keep the office team aligned on follow-up expectations and lead handling

Communicate issues or gaps to leadership when processes break down

Lead by Example

Drive outbound execution by example

Jump in and dial when:

call activity is low

proposal follow-up is needed

schedules need to be filled

Help keep technician schedules full, especially during slower periods

Support HVAC and plumbing cross-sell opportunities as programs expand

Role Scope This is a lead execution role with ownership over outbound follow-up, lead recovery, and CRM organization.

While this is not a formal management role (no hiring, firing, or disciplinary responsibilities), you will play an important part in helping keep the office team aligned and accountable on lead management and customer follow-up.

You will work closely with the Operations Manager and leadership team to ensure opportunities are being worked and technician schedules remain full.

You’ll Be a Great Fit If You

Have experience in HVAC, plumbing, or home services (strongly preferred)

Are comfortable making high-volume outbound calls and texts

Are organized and do not let follow-ups slip through the cracks

Take ownership and follow through without needing to be chased

Are confident jumping in to help when opportunities need immediate attention

Can influence peers and lead by example without needing a formal title

Have CRM experience (ServiceTitan experience is a plus)

What We Offer

Monday–Friday in-office schedule

Clear expectations and ownership

Leadership visibility and real impact

Opportunity to grow as our plumbing division expands

A team that values accountability, follow-through, and results

Benefits

401(k) with company match

Paid time off (holidays, vacation, sick, birthday, anniversary)

100% employer-paid medical insurance

Vision insurance

On-site gym and shower access

Employee discounts (including mortgage perks)

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.