Job Description

Title: Inside Sales and Customer Service

Reports to : National Sales Manager

Job Purpose : Responsible for customer support and sales related activities.

Key Responsibilities and Accountabilities :

• Provide exceptional customer service.
• Execute on all data entry requirements including customer orders, shipping documents, invoices, credits, etc.
• Maintain and execute on the following responsibilities (including, but not limited to):
  • Customer related documents including customer purchase orders, price list, customer cross reference, etc.
  • Customer order related freight management including ordering and coordinating trucks.
  • Communicate any shortages and/or missed shipments to the sales and management teams.
  • Work with AR to reconcile any invoicing issues.
• Maintain and assist in growing designated existing accounts.
• Work closely with National Sales Manager and other Inside Sales team members to manage major and critical developing accounts and coordinate the management of all accounts.
• Participate in the development and administration of new project proposals.
• Contribute to the evaluation and development of operational strategy and performance in conjunction with the sales and management teams.
• Review, analyze, and support root cause corrective action (RCCA) efforts associated with any issues and exceptions impacting customer satisfaction (ex: OTD).
• Participate in daily cross-functional meeting (DPW) and communicate any shortages and/or missed shipments to the sales and management teams.
• Continue to expand on product and market knowledge.
• Remain informed of all lean initiatives and champion continuous improvement efforts where appropriate.
• Demonstrate excellent verbal and written communication skills.
• Maintain a clean and safe working environment (i.e., 6S).
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Execute all responsibilities according to lawful and ethical standards as established by company policies and procedures.

Qualifications

• Previous inside sales experience or equivalent work experience
• Knowledge of manufacturing methods and logistics administration preferred
• Excellent verbal and written communication skills
• Experience in Microsoft Office Suite required
• Experience in ERP/MRP systems required
• Team player who enjoys challenging situations

Additional Information

Phoenix Stamping Group, LLC offers a drug-free work place along with a competitive salary and benefits package. We are an equal opportunity employer (EEO), dedicated to a policy of nondiscrimination in employment on any basis including race, creed, color, age, sex, religion, sexual orientation, gender identity or national origin and in compliance with ADAAA.