Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job Description: Inside Sales & Service Coordinator

PIRTEK, the nation’s leading provider for on-site hydraulic and industrial hose replacement, is hiring for the position of Inside Sales & Service Coordinator.

Position Overview

The PIRTEK Inside Sales & Service Coordinator plays a critical role in the day-to-day operations of a fast-paced Service & Supply Center. This position is highly customer-focused, serving as the primary point of contact for inbound calls, service requests, and walk-in customers.

This role blends inside sales, customer service, and operational coordination, similar to a rental coordinator at a major equipment rental company. The ideal candidate thrives in a dynamic environment, enjoys interacting with customers, and can effectively prioritize and manage multiple service needs in real time.

Key Responsibilities

Serve as the first point of contact for incoming calls, emails, and walk-in customers

Build relationships with customers, identify needs, and provide solutions in a timely manner

Coordinate and dispatch service technicians based on urgency, location, and job requirements

Prepare and process quotes, work orders, and invoices

Issue and manage purchase orders (POs) with vendors and suppliers

Support inside sales efforts by identifying opportunities to upsell services and products

Assist with inventory management, including tracking stock levels and coordinating replenishment

Ensure accurate entry of customer information, service details, and job documentation

Work closely with technicians and management to ensure smooth job execution and customer satisfaction

Maintain a clean and organized front office and service coordination area

Qualifications

Strong customer service and communication skills (phone and in-person)

Previous experience in inside sales, dispatching, service coordination, or rental industry preferred

Ability to multitask and prioritize in a fast-paced environment

Comfortable working with computer systems, order entry, and invoicing platforms

Working knowledge of Microsoft Office (Word, Excel, Outlook)

Strong attention to detail and ability to stay organized under pressure

Team-oriented mindset with a sense of urgency and accountability

2–3 years of experience in a service-based or industrial environment is a plus

What Success Looks Like

Customers receive quick, accurate responses and solutions

Service calls are efficiently dispatched and completed

Opportunities to grow sales are identified and acted on

The operation runs smoothly with clear communication between customers, technicians, and the office

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.