Benefits:

Dental insurance

Health insurance

Vision insurance

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Are you looking for a meaningful career with a local agency backed by a trusted national brand?

Do you thrive in a fast-paced environment helping customers, solving problems, and closing sales?

Our Portage office is growing, and we’re looking for a full-time Inside Sales & Service Representative to join our team in person. You’ll be the heartbeat of the office—supporting our customers, elevating their experience, and helping drive agency growth.

What You’ll Do

As the primary in-office representative, you’ll handle:

Inbound customer calls

Policy changes & general service requests

Billing questions & rate discussions

Claims guidance

Customer insurance reviews

Cross-selling & meeting sales goals

This role is perfect for someone who enjoys helping people, loves being on the phone, and wants a career—not just a job.

What You’ll Learn (We Train You!)

In this role, you’ll be coached and developed to:

Transition everyday service calls into meaningful sales opportunities

Memorize a proven process for explaining coverage & discounts clearly and confidently

Deliver a world-class customer experience that boosts retention

Use a structured, repeatable system to make cross-selling effortless

Build value and gain buy-in with customers so they want to take your recommendations

Develop a positive, energetic sales mindset that makes coming to work fun

We’re Looking For

A friendly, confident communicator

Strong attention to detail with excellent follow-through

Someone who thrives in an active phone-based role

Ability to multi-task and stay organized

A team player who wants to grow with a winning agency

No insurance experience required — we will train you!

Willingness to obtain P&C license upon hire (we help with this)

Why You’ll Love Working Here

Supportive leadership that invests in your success

A growing agency with a strong reputation in the community

Clear expectations, world-class training, and a proven sales/service process

The chance to make a positive impact on customers every day

Career advancement opportunities as we continue expanding

Strong interest in sales

Self-starter with the ability to follow a proven process

Strong communication and relationship-building skills

Ability to multi-task in a fast-paced environment

Must be able to work on-site in Portage

Health, Dental, and Vision insurance

🌟 Why Harbor Shores?

Because we are small enough to invest in you personally, and big enough to give you the systems and resources to win.

We train differently. We coach differently. We care differently. And our people make more money because of it.

Ready to Build a Career You’re Proud Of?

If you’re serious about winning — not just working — hit Apply. We’ll reach out with next steps and get you started.

Join a team where effort = income, and potential = unlimited. Harbor Shores Insurance & Financial | Good Work. Good Life. Good Hands®

If you’re excited by a role where you help people, build relationships, and grow your skillset in both service and sales… we want to meet you.

Apply today and build your career with a winning Allstate agency right here in Portage, MI.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.