Job Description

DAY-TO-DAY:

Insight Global is searching for 100% remote Customer Support Agents to support a nationwide COVID-19 relief effort. As a Customer Support Agent, you will serve as a direct point of contact for individuals registering for assistance, asking questions about a prior registration and seeking relief program referrals via the call center.

Agents may be tasked with the following duties.

-Answering inbound calls

-Associating inbound documents with the appropriate case

-Performing outbound calls to confirm the authenticity of submitted documents

-Performing initial case reviews.

MUST HAVES:

· At least 6 months of experience in a call center or professional customer service role

· Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

· Knowledge and experience with personal computers in a Microsoft Windows-based environment.

· Must have stable WIFI / Internet connectivity from working area

· Ability to show patience and empathy, and be nonjudgmental towards distressed individuals

• Strong communication, organizational, and critical thinking skills; sound judgment and attention to detail

EDUCATION:

• GED or High School Diploma is preferred

Company Description

Insight Global is a premier provider of talent solutions and managed services to Fortune 1000 customers across the United States and Canada.