Job Description
Are you experienced with Sage x3 in a manufacturing environment with a desire to be part of something big? If you have a strong manufacturing background, ability to educate users, and would consider yourself a power-user of Sage x3, we may have the role for you.
We are a well-established and thriving privately owned company looking to add a Sage x3 experienced Business Systems Manager to our growing team on the West Coast (Oregon or Washington preferred). We are operating at a very fast pace and busting at the seams and are in need of adaptable, energetic, driven team members who want to grow with us. SALARY D.O.E PLUS BENEFITS AND GREAT BONUSES.
RESPONSIBILITIES:
Serve as lead subject matter expert for our ERP
Provide technical troubleshooting and functional support for business users
Resolve broadly defined problems by identifying root cause and identifying creative solutions
Identify hidden problems and look beyond initial answers
Deliver system enhancements by recommending innovative solutions
Suggest alternative technical solutions to meet users requirements more efficiently, and/or with greater reusability
Maintain (or create) documentation of the systems, design, processes, and policies
Collaborate with internal business partners to enhance business processes (e.g. modify custom workflows, condition rules, approvals, etc.), to support ongoing business process changes
Develop a working understanding of each business unit functions.
Meet business needs by translating user requirements into solutions
Execute standardization of ERP software solutions
Create system procedures, guidelines and manuals
Orchestrate employee training
Work with software providers and operating teams to optimize the use of software for company workflow
Work with providers and operating company employees to resolve system issues in a timely manner
Conduct regular reviews of systems and generating reports on efficiencies and improvement areas
Conduct research into other supplementary system solutions as the market develops Risk mitigation planning and execution
Provide level 2-3 technical support for Enterprise Application Systems
Provide Team Member training on new and existing application features
Develop processes to assist with rapid changes to application enhancements.
Manage and track support cases internally with users and opened with software vendors.
QUALIFICATIONS AND SKILLS
Extensive experience in implementation with Sage x3 software
Understanding of various databases, such as Oracle (PL/SQL), MySQL that are used widely in various businesses.
Experience integrating Sage X3 with other external systems.
Ability to thrive in a cross functional team environment. This position will work closely with all departments throughout the organization to complete automation/process improvement projects. They must be able to convey technical information in a language that is understood by non-technical employees.
Must have excellent oral and written communication skills.
Desire and willingness to stay up to date with various new technological changes in both software and hardware.
Desire and willingness to attend various classes or workshops to expand their knowledge at company expense.
Train, coach, or mentor new or junior IT employees
Ability to prioritize tasks, work on multiple engagements in a fast paced, dynamic environment