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Customer Service Optician

Insight Vision Center

Customer Service Optician

Costa Mesa, CA
Full Time
  • Responsibilities

    Job Description


    Do you love solving problems to help people live better lives? Got a flair for style and a gift for making people look and feel their best? Then we want to talk to you about our Customer Service Optician position.

    Our busy optical practice needs an Optician to help our patients leave our office looking snazzy in their perfect new pair of glasses. This is a full-time position at our office in Costa Mesa with full benefits.


    As an Optician, you are the “pharmacist” of the eye care profession. You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.

    Out of everyone that works at our practice, the Optician has the honor of satisfying patients the most! People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great - so you get all the glory!

    This is not just any sales job! Your role is to be an educator and a style consultant. If you hate pushy salespeople, you’ll love this job, because we hate pushy salespeople, too.


    • Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
    • Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

    • Educating first-timers on how to use and take care of their glasses and contacts

    • Troubleshooting prescription issues

    • Taking accurate measurements for all lens styles and prescriptions

    • Using our state-of-the-art lens edger to shape prescription lenses and then inserting them into frames.

    • Checking new glasses for fit and making adjustments

    • Miscellaneous repairs

    • Billing insurance

    • Consistent cross-training for optimal career growth

    • Educating patients on what their insurance covers

    • Keeping the optical space looking clean, neat and welcoming

    • Doing inventory, ordering, sending and receiving shipments


    In eye care, we change people’s lives. We help grandma and grandpa keep their independence by saving their eyesight. We help kids get better grades because they can finally see the board! We prevent devastating traffic accidents, allow parents to take in every detail on their children’s faces, and help people enjoy an improved quality of life – because life is so much better when you can SEE.

    If you want a career where you help the people in your community have better lives, this is the job for you.


    Experience is a plus, but it’s certainly not required as long as your credentials meet state licensing requirements. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

    If these sound like you, please apply!

    • You’ve got a great sense of style and love to help people look their best.

    • You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these confounded things” gets you pumped up to work your magic.

    • You’re happy to take as much time as a patient needs to pick the right glasses – after all, they’re going to be part of their everyday lives!

    • You’re confident in making recommendations.

    • You’re outgoing and friendly - no one has ever described you as a “wilty flower.”

    • You connect with people quickly and easily.

    • You feel that every customer deserves red carpet treatment.

    • You’re known for doing what you say you’re going to do – no excuses!

    • Your reputation for honesty and integrity is legendary.

    • You take pride and ownership in your work – whatever you do, you do it well.

    • You see yourself as an integral part of your team’s success (because we will).

    • You’re always up for learning something new, and you master new skills quickly.

    • You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

      WE OFFER:

    • Healthcare and In House Vision benefits available

    • 401 (k)

    • P.T.O.

      ABOUT US

    Insight Vision Center is a fast-paced optical practice. We love to come to work every day because we love what we do and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

    We value your time, so we’ll be back in touch with you very quickly.

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