Benefits:

Competitive salary

POSITION RESPONSIBILITIES:

Technician Oversight & Policy Enforcement

Monitor technician locations and reassign jobs to ensure full coverage

Enforce uniform and service standards during field inspections

Address real-time issues and support technicians throughout the shift

Resolve conflicts, manage time effectively, and escalate critical concerns

Track performance trends and report recurring issues to leadership

Administrative task reporting & communication

Excellent written and verbal communication skills

Complete shift-end reports and maintain accurate performance records

Log attendance, violations, and job completion status in internal platforms

Participate in quality audits and assist with documentation reviews

Communicate inspection results with internal teams and clients

Attend virtual meetings and support updates to field procedures

Assist with technician training and protocol refinement as needed

JOB REQUIREMENTS:

High school diploma or GED required, or has achieved its equivalency.

1+ year of experience in inspection, sanitation, or field operations

Proficient in using the internet and computers.

Reliable Laptop/desktop (≤ 4 years old) with working webcam & mic

Minimum computer specs: 16GB RAM, 3.0GHz, 4-core CPU

Internet: 100 Mbps download / 10 Mbps upload

ESSENTIAL JOB FUNCTIONS:

Inspect jobs to ensure service quality and standard compliance.

Communicate job status and inspection issues to clients professionally.

Identify and resolve service or technician issues on-site.

Guide and monitor technicians during shifts for compliance.

Optimize job assignments and technician deployment in real time.

Reassign or reschedule jobs based on field conditions.

Conduct live inspections and flag quality or safety issues.

Submit shift reports and update technician performance records.

Ensure all jobs meet NYC sanitation regulations and standards.

Confirm proper check-ins and technician uniform compliance.

Data Management & Reporting

Special Projects & Support

Work remote temporarily due to COVID-19.