About the Client Services Representative Position

We're in need of an Entry Level Client Services Representative to provide excellent customer service and inspire this kind of outstanding service throughout the organization.

Your primary goal will be to keep the department running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.

Client Services Representative Responsibilities

• Advance customer service experience, create engaged clients and promote organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Perfect service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Review statistics and compile accurate reporting
• Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment
• Keep ahead of industry developments and apply best practices to areas of improvement
• Manage resources and use available assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Client Services Representative Requirements

• Ability to provide excellent customer service support
• Capacity to think strategically 
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation