Job Description

Full Job Description

ABOUT US: At Inspired MKTG, our expectations are high. Our winning culture puts an emphasis on self-awareness, intensity, and detailed execution to hit our goals. We ensure that our clients are profitable in the markets in which they partner with us and are able to measure success on an objective scale.

JOB DESCRIPTION: We have an Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience for our customers. You enjoy providing solutions to customers and selling products and services.

Responsibilities

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

Qualifications:

• High School Diploma / GED required.

• 1+ years of Customer Service experience.

• Professional experience in a call-center/client support environment is a plus.

• Strong problem-solving abilities and attention to detail.

• Excellent interpersonal, verbal, and written communication skills.

• A positive, customer-minded individual with a passion for serving.

• Able to prioritize, multitask, and manage time effectively.

Company Description

Established in New York in 2013, Inspired Marketing is a marketing consulting firm that focuses on providing our clients a cost-effective way to increase their customer acquisition. We reduce costs while increasing revenue, market share and enhancing our client’s brand awareness. With using our unique and innovative strategies, we provide a more direct approach that brings our clients and customers closer together.