Install Admin
Location: EcoSystems – Freehold or Dover, NJ (On-site)
Employment Type: Full-Time, Exempt
Compensation: $45,000–$65,000/year (based on experience)

Position Overview
EcoSystems is looking for a motivated and detail-oriented Install Admin to join our dynamic team. This role supports the installation department's day-to-day operations, including coordinating new sales, scheduling pre-walks and winterizations, tracking project progress, and ensuring administrative processes run efficiently.

We're seeking someone who thrives in a fast-paced, team-oriented environment and enjoys supporting both office and field teams. If you're looking to build a long-term career in a growing company with a strong team culture and clear pathways for advancement, we want to hear from you.

Why Work with EcoSystems?
At EcoSystems, we pride ourselves on being a forward-thinking, family-oriented company that values our people just as much as we value our customers. Joining our team means joining a company where your work is recognized, your ideas are welcomed, and your career growth is a priority.

What We Offer

• Competitive pay ($45,000–$65,000/year)
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off including vacation, holidays, and sick days
• Career development and training opportunities
• A strong, team-first culture where collaboration and support are core values

Key Responsibilities

New Sales Coordination

• Pull new sales reports and track projects in internal spreadsheets
• Communicate with customers to introduce EcoSystems and confirm scheduling
• Coordinate pre-walks and installation appointments
• Send out “What to Expect” communication prior to installation
• Schedule and confirm winterizations for current-year installations

Install Coordinator Core Responsibilities

• Act as the primary point of contact for customers post-sale
• Ensure all jobs are entered in ServiceTitan with accurate revenue data
• Contact customers within a week of Sales Coordinator's handoff
• Offer a general install week and identify preferred or unavailable dates
• Update the calendar with week range, customer preferences, and black-out dates
• Keep utility mark-outs current and accurate
• Conduct weekly check-ins with customers to provide install status (on schedule, early, delayed)
• Engage customers during check-ins with relevant questions (plumbing updates, flag/paint status, etc.)
• Confirm install the day prior, review final balance, and ask about payment method
• Call customer when the crew is en route and reconfirm final payment details
• Prepare paperwork for crews, noting if payment by check is expected and notifying the crew accordingly

Job Tracking & Field Support

• Reconcile daily crew times in ServiceTitan
• Close out jobs, including residential, homebuilder, post-walk, and QC visits
• Add warranty and membership information to customer accounts
• Assist crew leaders with job tracking and dispatching
• Prepare man-hour win/loss reports per crew and per job

Utility Locate Management

• Order, cancel, and follow up on utility locates
• Maintain utility hit records and handle related billing follow-up
• Keep locate logs up-to-date and well organized

Qualifications

Required:

• High School Diploma or GED
• 1–3 years of experience in an administrative role
• Excellent communication and organization skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple tasks independently

Preferred:

• Familiarity with ServiceTitan or similar field service software
• Prior experience in an irrigation, construction, or landscaping environment

Schedule & Working Conditions

• Monday through Friday, full-time on-site
• Some local travel may be required
• Prolonged sitting with occasional standing, walking, and light lifting (up to 25 lbs)

Additional Requirements
Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility.

Ready to Grow With Us?
If you're looking for more than just a job—if you're ready to join a company where your skills matter, your work is appreciated, and your future is bright—we want to meet you. Apply today and be part of a team that's committed to excellence, teamwork, and your success. Let's build something great together!