You're the Backbone of the Operation. Let's Make Sure You're Treated That Way. Do you thrive in the fast lane—balancing phones, coordinating field teams, and turning potential chaos into smooth, scheduled precision? If you’ve mastered the art of juggling people, priorities, and problems with grace, confidence, and grit, you might just be the dispatcher we’ve been waiting for. At Barker and Sons Plumbing, we know that a great dispatcher isn’t just about plugging jobs into a calendar. You're the heartbeat of our daily operations—the one who ensures that every plumber is where they need to be, every customer feels heard and cared for, and every job runs like clockwork. But here’s the thing: too many dispatchers operate behind the scenes, undervalued and underappreciated. Not here. We understand the value you bring, and we’re offering you a front-row seat at a company that puts people first, especially its team. What Makes You Right for This Role? • You love structure but can adapt in a flash when things change. • You take pride in running a clean, efficient schedule and love watching it all come together like a perfectly played symphony. • You’re not just good with customers—you build trust in every conversation. • You’re detail-obsessed, dependable, and can see a job through from first call to final wrap-up. • Most importantly, you believe no team member gets left behind. Why You’ll Love Working With Us: At Barker and Sons, we don’t just fix pipes—we build futures. We believe in bringing together hardworking, optimistic, hands-on people who are wired to lead. We’re not hiring someone to sit in a chair and push papers—we’re hiring a future leader. This is your chance to grow into something bigger than a job title. And while you’re stepping into your greatness, we’ve got your back with: • Health Insurance – Stay protected with coverage that works for you • 401(k) with Company Match – Your future, secured • Paid Time Off – Because balance matters • Training & Development – We invest in your growth • All the Tools You Need – To shine in your role • Culture That Celebrates You – For who you are and what you bring If you're hearing that little voice inside saying “this is the one”, trust it. Let’s have a conversation. Join a team that sees your talent, values your role, and gives you the tools to thrive. Apply now—and let’s turn your potential into impact. Brenda Barker, Owner, Barker and Sons Plumbing Responsibilities: • Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively. • Provide technicians with accurate information to ensure high-quality customer experiences. • Manage the schedules and requirements of all technicians in the field efficiently. • Document the outcomes of each service call and prepare concise report summaries for senior management. • Maintain professionalism and build customer relationships to encourage repeat business. • Address customer inquiries, resolve issues promptly, and uphold the brand image. • Engage in training activities to enhance sales and ensure the timely dispatch of incoming orders. • Keep customers updated on technician progress throughout the day. • Collaborate closely with the lead installer and installation manager to complete jobs on time and within budget, contributing to the company's financial objectives. • Contact customers to schedule installations. • Coordinate and assign jobs to installers and apprentices. • Establish customer rapport to ensure the highest levels of satisfaction. • Ensure all necessary equipment is ordered and prepared for each job, following quality checklists. • Assist in completing paperwork accurately and in a timely manner. Qualifications: • Must have a proven track record in providing exceptional customer service. • Experience with Microsoft Office, Google Workspace, or other similar systems, including strong typing skills and familiarity with phone systems, is required. • High level of integrity with advanced social skills to build solid connections with customers and technicians. • Excellent verbal and written communication skills are essential. • Ability to build trust, handle conflicts effectively, and hold others accountable. • Experience with preparing and submitting reports to management. • Thrives in a fast-paced, goal-oriented environment with a competitive spirit. • Critical thinking skills with a high attention to detail and the ability to prioritize and multitask. • Enjoys both individual contribution and teamwork to achieve success. • Bachelor's Degree. Compensation: $25 - $28 hourly

• Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively. • Provide technicians with accurate information to ensure high-quality customer experiences. • Manage the schedules and requirements of all technicians in the field efficiently. • Document the outcomes of each service call and prepare concise report summaries for senior management. • Maintain professionalism and build customer relationships to encourage repeat business. • Address customer inquiries, resolve issues promptly, and uphold the brand image. • Engage in training activities to enhance sales and ensure the timely dispatch of incoming orders. • Keep customers updated on technician progress throughout the day. • Collaborate closely with the lead installer and installation manager to complete jobs on time and within budget, contributing to the company's financial objectives. • Contact customers to schedule installations. • Coordinate and assign jobs to installers and apprentices. • Establish customer rapport to ensure the highest levels of satisfaction. • Ensure all necessary equipment is ordered and prepared for each job, following quality checklists. • Assist in completing paperwork accurately and in a timely manner.