Benefits:

401(k)

Competitive salary

Paid time off

About Us

Mac’s Plumbing, Heating & Air is a fast-growing home services company serving Elk Grove and surrounding areas. We specialize in high-quality HVAC and plumbing installations supported by an organized, customer-first office team.

We are looking for a reliable and detail-oriented Install Coordinator to manage installation scheduling, permits, inspections, and customer communication — while also assisting with overflow inbound calls when the main CSR team is tied up.

Key Responsibilities

Install Scheduling & Project Coordination

Schedule HVAC and plumbing installations efficiently

Coordinate crews, equipment, and timelines

Confirm jobs with customers and set clear expectations

Prevent delays by managing job flow proactively

Permits, Inspections & Rebates

Pull HVAC and plumbing permits

Schedule city inspections and HERS testing

Track jobs through final permit approval

Process utility and manufacturer rebates (SMUD, TECH Clean California, etc.)

Maintain organized digital documentation

Customer Communication

Keep homeowners informed before, during, and after installs

Handle reschedules and inspection updates professionally

Follow up to ensure smooth project completion

Overflow Call Support

Answer inbound customer calls when CSRs are busy

Route calls appropriately or assist with scheduling and questions

Provide a friendly, professional first impression during high call volume

System & Office Support

Maintain install jobs in ServiceTitan (tasks, notes, attachments, statuses)

Track install readiness and close-out items

Collaborate with sales, installers, and office management

Qualifications

✔ Strong organizational and multitasking skills ✔ Excellent phone and communication skills ✔ Experience in HVAC, plumbing, construction coordination, or call center preferred ✔ Comfortable using scheduling software (ServiceTitan a plus) ✔ Detail-oriented with strong follow-through ✔ Calm under pressure and able to handle busy days

Benefits & Perks

Competitive pay based on experience

Paid time off

Career growth opportunities

Supportive team environment

Stable year-round work

Why Join Mac’s?

Key role in keeping installs on schedule and customers happy

Growing company with advancement potential

Structured systems — not chaos

A team that supports each other

Job Type: Full-Time

Pay: Competitive (Based on Experience) + Growth Opportunities