The Installation Department Manager is responsible for facilitating efficient movement within the installation bay. They provide operational, communicative, and personalized support for team members in the bay. They deliver exceptional customer service through effective communication and consistent adherence to processes and procedures. Accomplishes results by performing management and guidance to ensure the Installation Department provides overall preparation, installing of graphics/wraps and finishing of vehicles in the installation bay. They will ensure that team members have the necessary items required to start on a job when they receive it. Provides a positive leadership and cultural experience through regular dialogue and a great attitude and exceptional leadership skills. They will be well-versed in processes under the role’s responsibility and will be results-driven and focused on long-term personal and company growth. They will ensure the accuracy of an installation project to have graphics applied. They will guarantee the timely execution of graphics application by fully supporting the install team. Their goal is to ensure customers receive a superior experience by providing managerial support to the install team and effectively communicating directly with other departments. Responsibilities: Responsibilities and Duties: General Skills & Core Competencies • Time management and organizational skills. • Successful conflict resolution and problem-solving. • Exceptional attention to detail and thoroughness in execution of tasks. • Effective interpersonal and communication skills, including writing, speaking and active listening. • Exceptional Leadership ability. • Consistently increases department knowledge base to improve the department’s output. • Comfortable in a fast-paced and high-pressure environment. • Creatively solves problems and overcomes obstacles by thinking critically. • Must be able to lift 50-100 pounds. Process & Procedure: • Knowledge and execution of company policies. • Thoroughly performs internal processes for increased productivity. • Reports the bay’s overall status to their supervisor as required. • Provides all relevant details and documentation for job completion in its entirety. • Maintains Standard Operating Procedures (SOP) for all jobs that enter and leave the installation bay. • Meet all deadlines while producing a superior product • Understand and use Trello Team Management • Maintaining an organized, efficient department that meets all deadlines while producing and installing a superior product. • Leading the installation team with a positive attitude and ensuring an overall positive culture of your team. • Need to know every job that is sitting in installation or scheduled for installation achieving complete shop and project awareness. • Manage and lead the installation team while keeping the installation department on task for jobs that need to be completed each day to avoid overtime, expedited shipping charges, rush work orders and rescheduling of work. • Possesses an advanced knowledge of all equipment, materials, substrates, tools, chemicals and programs in order to oversee the installation department • Ensure that time sheets and work order details are documented accurately and fully. • Facilitating training in installation techniques to ensure constant growth and readiness. • Assist in maintaining neat and orderly work areas both individually and within the team. • Demonstrate professionalism in attire and attitude when at V.I. or at on-site installations. • Demonstrate and encourage safe work practices always. • Perform all duties in a manner consistent with the spirit of teamwork. • Perform all additional task as required by management. • Follow established VI procedures. • Thoroughly performs internal processes for increased productivity. • Reports the bay’s overall status to their supervisor on a weekly basis or more often as required. • Provides all relevant details and documentation for job completion in its entirety. • Ensure all direct reports adhere to their individual job descriptions and responsibilities Customer Satisfaction: • Ensures that the business delivers superior, consistent products through quality control standards. • Performing a quality check that all broken down items are reassembled correctly and functioning properly for each job. • Works closely with account managers and other senior staff to retain customers, improve brand perception and develop client relationships. • Strong understanding of business goals and standards for customer service. • Developing new solutions to meet client needs. • Work on a day-to-day basis with customers to meet their needs. • Use care and caution when handling customer vehicles and belongings. • Know and understand the Install Agreement, Removal Waiver and Aged Vehicle Waiver. • Demonstrate professionalism in attire and attitude when at V.I. or at on-site installations. • Provide clients a superior overall experience from start to finish. Qualifications: • Excellent time management and organization skills, especially the ability to prioritize and multitask. • Excellent leadership skills. • Effective and professional communication abilities, including being able to communicate with all levels of employees, vendors and clients or guests. • Excellent ability to critically think through daily tasks and obstacles • Great customer service and interpersonal skills. • Good computer skills, including basic troubleshooting skills. • Familiarity with multiple types of vehicles, tools, vinyl materials and industry related items. • Experience with vehicle mechanics Compensation: $60,000

• Responsibilities and Duties:General Skills & Core Competencies  • Time management and organizational skills. • Successful conflict resolution and problem-solving. • Exceptional attention to detail and thoroughness in execution of tasks.  • Effective interpersonal and communication skills, including writing, speaking and active listening. • Exceptional Leadership ability. • Consistently increases department knowledge base to improve the department’s output. • Comfortable in a fast-paced and high-pressure environment. • Creatively solves problems and overcomes obstacles by thinking critically. • Must be able to lift 50-100 pounds.Process & Procedure: • Knowledge and execution of company policies. • Thoroughly performs internal processes for increased productivity. • Reports the bay’s overall status to their supervisor as required. • Provides all relevant details and documentation for job completion in its entirety. • Maintains Standard Operating Procedures (SOP) for all jobs that enter and leave the installation bay. • Meet all deadlines while producing a superior product • Understand and use Trello Team Management  • Maintaining an organized, efficient department that meets all deadlines while producing and installing a superior product.  • Leading the installation team with a positive attitude and ensuring an overall positive culture of your team.  • Need to know every job that is sitting in installation or scheduled for installation achieving complete shop and project awareness. • Manage and lead the installation team while keeping the installation department on task for jobs that need to be completed each day to avoid overtime, expedited shipping charges, rush work orders and rescheduling of work. • Possesses an advanced knowledge of all equipment, materials, substrates, tools, chemicals and programs in order to oversee the installation department • Ensure that time sheets and work order details are documented accurately and fully. • Facilitating training in installation techniques to ensure constant growth and readiness. • Assist in maintaining neat and orderly work areas both individually and within the team. • Demonstrate professionalism in attire and attitude when at V.I. or at on-site installations. • Demonstrate and encourage safe work practices always. • Perform all duties in a manner consistent with the spirit of teamwork. • Perform all additional task as required by management. • Follow established VI procedures. • Thoroughly performs internal processes for increased productivity. • Reports the bay’s overall status to their supervisor on a weekly basis or more often as required. • Provides all relevant details and documentation for job completion in its entirety. • Ensure all direct reports adhere to their individual job descriptions and responsibilitiesCustomer Satisfaction: • Ensures that the business delivers superior, consistent products through quality control standards.   • Performing a quality check that all broken down items are reassembled correctly and functioning properly for each job. • Works closely with account managers and other senior staff to retain customers, improve brand perception and develop client relationships. • Strong understanding of business goals and standards for customer service. • Developing new solutions to meet client needs. • Work on a day-to-day basis with customers to meet their needs. • Use care and caution when handling customer vehicles and belongings. • Know and understand the Install Agreement, Removal Waiver and Aged Vehicle Waiver. • Demonstrate professionalism in attire and attitude when at V.I. or at on-site installations. • Provide clients a superior overall experience from start to finish.