Job Description

We’re seeking an experienced Installation & Maintenance Manager to lead and coordinate day-to-day field operations for our Palmdale fiber network maintenance program. This role manages installation and maintenance crews, oversees ticket dispatch and resolution through the Network Operations Center (NOC), and ensures all Service Level Agreements (SLAs) are met or exceeded.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead installation and maintenance activities including residential, MDU, and commercial fiber installations.
• Manage daily ticket workflow from NOC — ensuring timely acknowledgment, dispatch, completion, and documentation.
• Supervise technicians performing drop installation, splicing, ONT testing, router installation, and 811 locates.
• Oversee maintenance and repair work related to city or utility projects and emergency restoration events.
• Ensure compliance with contractual SLAs for response time, installation success rate, and documentation accuracy.
• Review service credits, analyze performance metrics, and implement corrective measures to improve operational KPIs.
• Conduct site inspections, QA/QC audits, and ensure adherence to safety and branding standards.
• Maintain coordination with city inspectors, the Owner’s representative (SNO), and subcontractors for field activities.
• Train and mentor crews to maintain readiness for same-day and next-day service repair tickets.
• Support asset control, inventory tracking, and monthly reporting as required under contract.
• All other duties as assigned

Qualifications

QUALIFICATIONS

• 5+ years of experience managing fiber installation or maintenance operations (residential, commercial, or MDU).
• Strong understanding of fiber drops, ONT installation, splicing, and restoration procedures.
• Familiarity with 811 locates, NOC coordination, and ticket-based service workflows (e.g., Jira, FSM).
• Proven ability to meet service levels and manage crews under performance-based contracts.
• Excellent documentation, safety compliance, and leadership skills.
• Valid California driver’s license and clean driving record.
• OSHA-30 certification preferred; Blue Badge or equivalent fiber certification a plus.

Additional Information

Pay range: $70,000-$80,000 DOE

Pramira is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.