Benefits:
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Customer Service and Installation Coordinator
Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. With more than 1,400 franchise territories serving 10,000 cities across North America, we install over 50,000 window treatments per week. We offer custom solutions customers cannot find anywhere else, including blinds, shades, shutters, drapery, exterior solutions, and smart home options.
The Installation and Customer Service Coordinator is responsible for managing installation scheduling, customer communication, warranty requests, remakes, and post-sale service support for window treatment projects. This role serves as the primary connection between customers, sales consultants, installers, vendors, and the office team to ensure a smooth customer experience from product arrival through final installation and service resolution.
The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and strong communication throughout the project lifecycle and beyond.
Key Responsibilities
Serve as the primary point of contact for customers regarding installation scheduling, service requests, warranty claims, and remake updates
Schedule installation appointments for blinds, shades, shutters, drapery, and other custom window treatments
Coordinate installer calendars and optimize daily installation routes for efficiency and productivity
Confirm appointments with customers and communicate installation timelines, arrival expectations, and scheduling updates
Respond promptly and professionally to customer questions, concerns, and post-installation follow-up requests
Manage warranty claims, product remakes, repairs, and service appointments from start to final resolution
Coordinate with vendors and manufacturers regarding warranty submissions, replacement products, and remake timelines
Track remake orders and service requests to ensure timely completion and customer satisfaction
Reschedule appointments as needed due to installer availability, customer requests, or service-related issues
Maintain accurate scheduling records, customer notes, service updates, and project documentation within CRM and office systems
Communicate installation details, service needs, and customer expectations with installers, sales consultants, and office leadership
Support issue resolution quickly and professionally while maintaining a high level of customer care
Assist with office workflow management and operational support as needed
Qualifications
High school diploma required; associate degree preferred
3+ years of customer service, scheduling, administrative, or operations experience highly preferred
Experience in home services, interior design, construction, or window coverings is a plus
Strong computer skills including Microsoft Office, CRM systems, and email communication
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to prioritize multiple tasks and work independently, as well as a team
Positive, customer-focused attitude and strong problem-solving ability
Benefits & Perks
Competitive full-time salary with bonus opportunities
Health, dental, and vision insurance
401(k) plan with company matching
Paid time off (PTO)
Employee discounts
Referral program
Recognition for strong performance and a job well done
Fun, supportive, and family-like work environment
Opportunities for career growth and advancement
At Budget Blinds, delivering exceptional customer experiences is a top priority. The Customer Service & Installation Coordinator plays a vital role in ensuring every project is completed smoothly, professionally, and with world-class service from start to finish. We're excited to add a member to our ever-growing team!
The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.