Order Ops Analyst/Commissions Job description

The Opportunity

We are looking for an Order Operations/Commissions Analyst to join our evolving Sales Operations team in Chicago, IL. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Ops and Commissions functions of the Sales Booking and Sales Commissions process. We need a detail-oriented, process-minded individual who has experience in orders and commissions and working cross-functionally to support the needs of fast-growing sales team.

You Will

• Liaise with our Direct Sales, Channel Sales, Contracts and Finance teams to resolve issues or questions relating to sales orders
• Review and process sales contracts to ensure compliance with order guidelines and company procedures
• Provide daily ad hoc training and sales support for opportunity close process
• Work with leadership to create automations and process improvements to optimize opportunity close workflow
• Utilize statistical knowledge to deep dive into complex data sets and draw insights to help the business understand sales dynamics and proactively address challenges; Manage and own metric tracking in Looker to convey insights to sales
• Expand upon documentation of current sales process and identify areas where strategic automation is required to drive scale or velocity
• Manage all aspects of plan and hierarchy setup required for Sales Representatives and Managers within assigned territories
• Analyze and adjust transactions to ensure accuracy per plan eligibility guidelines
• Calculate, validate accuracy of, and submit monthly and/or quarterly commission payments to finance within specified deadlines
• Validate and register approved teaming agreements
• Assist Sales & Finance in reconciliation of sales credit, MBO and commission as required
• Provide required guidance or training to key customers and stakeholders on commission relevant processes and deadlines, use of available reports, reconciliation responsibilities, eligibility, and / or dispute resolution workflow
• Effectively communicate process or policy deficiencies to Management and actively partner with key players to implement required change

Requirements

• BA/BS required, preferably in Business or related field
• 1-2 years experience in Order Management/Commissions or equivalent experience, SaaS experience a plus, not required
• Ability to multi-task and switch gears in high volume and fast paced environment
• Willingness and ability to work extended hours when required
• Demonstrated knowledge and use of Excel spreadsheets
• Capacity to learn quickly and adapt to change
• Prior compensation experience and/or familiarity with Hubspot/Looker/Xactly/Callidus a plus.

Reports To: Director, Sales Operations

Works With: Sales Representatives or Consultants, Sales Management, Finance, Operations, & HR

Line of Business - Sales, Finance, Human Resources and Operations