Job Description

THIS IS AN ENTRY LEVEL - IN PERSON POSITION

MUST BE ABLE TO START WITHIN 2 WEEKS

In response to the continued growth of their business, INSTEP MANAGEMENT GROUP is looking for a Customer Service Representative to serve the INLAND EMPIRE area. The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Provide onsite, telephone, and client relations to a consumer base
• Comfort working with iPads and tablet-based software
• Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors
• Attend large, high profile conferences as required
• On occasion, attend and present to prospective clients
• Responsible for the accuracy of all paperwork that arrives for assigned accounts.
• Work with the Director of the company and management staff to effectively build client revenue
• Provide onsite and in-field services to Clients including sales, promotional services, and customer service on products offered
• Represent INSTEP MANAGEMENT GROUP in a professional and business manner

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• 1 year of account management/customer service experience
• Must be able to follow directions and work as a team
• Computer skills to include word processing, spreadsheet, email and internet usage
• Superior organizational skills - able to manage multiple priorities simultaneously
• Must have strong oral communication skills

FULL TRAINING IS PROVIDED FOR ALL ENTRY LEVEL POSITIONS

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