Job Description

Our company is seeking an Ambitious Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!

JOB SUMMARY:

• Perform sales functions for existing combined customers as well as prospects. The agent may need to review the benefits of a customer’s existing coverage and to answer any service and claims questions customers may have.
• Perform sales function and product needs analysis for the marketing campaign.
• Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.
• Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.
• Provide information, and or problem-solving techniques for customers' existing products.

SKILLS/EXPERIENCE:

• Good communication and interpersonal skills
• Ability to multi-task, talking with customers
• Effective listening skills
• Problem-solving
• Business sense
• Professional demeanor
• Outgoing and engaging conversation skills
• High School or equivalent required
• Multiple Language skill a plus

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative or customer retention

Company Description

Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.