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Job Description
Help us grow and improve our Customer Support Representative team! We are on the HUNT for independent, motivated individuals who can adapt and manage their own process and workflow.
LEAP into a new and exciting career and turn your professional aspirations into a reality TODAY!
Our Customer Service Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job) look no further. The Instep Management family is ready to welcome you with open arms into our supportive and energetic Customer Service Representative team!
YOU WILL:
Enroll new clients
Drive customer loyalty and customer engagement
Resolve conflicts and listen to consumers without interrupting
Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
Upsell products to consumers to drive revenue and increase sales profitability
Communicate customer impact trends and concepts for improvement to sales account managers
WE LOOK FOR INDIVIDUALS WHO CAN:
Operate efficiently and productively, both independently and as a team
Recognize and resolve dilemmas in a timely manner
Thrive in a competitive team environment
Have impeccable attention to detail and suburb follow-through skills
Adapt to a variety of different people and personalities on a daily basis
WE OFFER:
Team building nights, dinners, company-sponsored activities, and black tie events
National and International travel opportunities
Uncapped earning potential with bonuses and incentives
Exciting work atmosphere with friendly competition
Holidays off to spend with the family!
WE PREFER:
A high school degree or GED
Experience in customer service, retail, sales, or serving
A flexible schedule
If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.
Company Description
Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.