Job Description

ADVANCE YOUR CAREER AT INSTEP MANAGEMENT GROUP!

Start your career at INSTEP as a Customer Service Representative (CSR) in our Management Training division. As a CSR, you will work hands-on with customers, marketing and selling new products and services offered by our essential clientele.

RESPONSIBILITIES:

• Answer customer inquiries on services and needs
• Close all new services sales
• Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth, and retention of business
• Counsel prospects on customer service needs and wants
• Uses sales and selling techniques such as securing critical risk information, identifying and overcoming objections
• Responsible for all other aspects of selling, i.e., outbound sales, follow-ups

QUALIFICATIONS:

Qualified candidates will possess an Associate's degree or 6-12+ months of relevant work experience. Previous customer service experience is strongly preferred to demonstrate a prior track record in qualifying and meeting customer needs. TO BE SUCCESSFUL, CANDIDATES WILL NEED:

• Exceptional customer service skills and focus
• Experience working in a team setting
• Ability to learn and apply new information quickly
• Ability to easily multi-task
• Strong listening and communication skills and the ability to use influencing skills

If you have experience in any of the following you are encouraged to apply: Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level management, entry level Business, entry level manager, entry level account manager, management training program, student athlete, or coaching

Company Description

Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.