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Direct Customer Service Representative

Instep Management Group, Inc.

Direct Customer Service Representative

Rialto, CA
Full Time
  • Responsibilities

    Job Description

    Help us grow and improve our Customer Support Representative team! We are on the HUNT for independent, motivated individuals who can adapt and manage their own process and workflow.

    LEAP into a new and exciting career and turn your professional aspirations into a reality TODAY!

    Our Customer Service Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job) look no further. The Instep Management family is ready to welcome you with open arms into our supportive and energetic Customer Service Representative team!


    • Enroll new clients
    • Drive customer loyalty and customer engagement
    • Resolve conflicts and listen to consumers without interrupting
    • Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
    • Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
    • Upsell products to consumers to drive revenue and increase sales profitability
    • Communicate customer impact trends and concepts for improvement to sales account managers


    • Operate efficiently and productively, both independently and as a team
    • Recognize and resolve dilemmas in a timely manner
    • Thrive in a competitive team environment
    • Have impeccable attention to detail and suburb follow-through skills
    • Adapt to a variety of different people and personalities on a daily basis


    • A high school degree or GED
    • Experience in customer service, retail, sales, or serving
    • A flexible schedule

    All entry level associates assist with the selling of our client’s products and/or services and receive and commission-based pay

    Company Description

    Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.