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Bilingual Customer Service Representative

Instep Management Group, Inc.

Bilingual Customer Service Representative

San Bernardino, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater ONTARIO area.

    The position entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

     

    REQUIREMENTS FOR TRAINING: OUR MOST ACCOMPLISHED PROFESSIONALS WILL TEACH YOU WHAT DIRECTLY LEAD TO THEIR SUCCESS AND SYSTEMATICALLY CREATE A GAME PLAN FOR YOUR FUTURE.

    • Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills
    • Efficient problem-solving and troubleshooting skills.
    • The ability type and talk at the same time, delegate effectively, and excellent organizational skills.
    • The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

    RESPONSIBILITIES:

    • The Customer Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
    • Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.
    • Responsiveness: The Customer Service Rep will provide responsive, timely telephone, chat support. The Customer Service Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

    QUALIFICATIONS:

    • High School Diploma or GED required; College degree or equivalent experience preferred.]
    • Multi-task and prioritize required
    • Ability to handle multiple projects/tasks at a time.
    • Excellent oral and written communications skills, particularly in a phone or email context
    • Strong communication skills and basic computer knowledge

    If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

    Company Description

    Instep Management Group is known for bringing companies and consumers together. Our customized outreach campaigns capture attention and get people talking. It doesn’t take long for us to earn loyalty and trust. No print or broadcast ad can elicit the results we deliver. If you want fast growth for your business, we’re the partners you need.