Job Description

BASIC FUNCTION

Under the supervision of the Director of Adult Education, the intake specialist performs testing and program intake, follows registration procedures, grades screening and registration placement exams, provides program information to the public, organizes paper hardcopy and electronic student and client files, helps to prepare client applications such as the N-400 Citizenship application, performs data entry, fills out program report forms, and performs other administrative and customer service related duties.  Tasks are done in the office and at workshops held on the weekend.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet clients appropriately and provide program information to clients in person and by telephone

• Schedule clients for appointments, workshops, and registration events

• Provide clients with testing and intake documents and forms, and ensure that they are properly completed

• Process diverse program documents, such as USCIS citizenship applications, IDPL administrative forms, ICCB correspondence, and other funder and agency documents

• Establish client and student files

• Comply with funder guidelines for portfolio quality and requirements

• Safeguard the content and confidentiality of files

• Enter attendance and demographic information on IDPL database and state software programs, and maintain proper data backup procedures, where applicable

• Make photocopies, faxes, and other program documents in punctual and timely fashion

• Carry out other program related tasks as indicated by supervisor

• Provide information to legal permanent residents in a one on one setting, assist them with filling out applications

• Work collaboratively and cooperatively with other IDPL department and/or partner organizations

• Demonstrate an ability to work in a team with colleagues

• Exhibit professional courtesy in dealing with program participants, colleagues, team members, and the public

• Show enthusiasm to assist students and members of the community

• Attend further professional development as indicated in employee evaluations

Qualifications

QUALIFICATIONS

• High school diploma; some college education preferred

• Two years of previous experience in a citizenship, adult education, or non-profit setting ideal

• Bilingual in Spanish and English preferred

• Excellent oral and written communication skills

• Ability to maintain a high sense of confidentiality

• Ability to work with a wide variety of people

• Exceptional organization and time management skills

• Above average customer service approach

• Ability to maintain composure under pressure

• Dependability and punctuality

• Advanced skills with Microsoft Office and the Internet

Additional Information

Submit cover letter with resume, salary expectations, a completed application (located on our Careers page), and any other information listed above as “additional attachments” when you apply.

Instituto del Progreso Latino is an Equal Opportunity Employer