Benefits:
Health Insurance Stipend
Salary Negotiable Depending on Experience
401(k) matching
Paid time off
Training & development
Job Summary
We are seeking a driven Insurance Claims & Accounts Receivable Specialist to support our mitigation and restoration team. This role is ideal for a former independent adjuster, staff adjuster, or field adjuster who understands how carriers evaluate claims and can use that knowledge to ensure our clients’ losses are properly documented, approved, and paid.
You will work on the contractor side—advocating for homeowners, justifying scope and pricing, and pushing back on reductions—while also managing collections to ensure invoices are paid in full.
Why This Role is a Great Fit for Adjusters
Use your adjuster experience on the other side of the claim
No climbing roofs or field inspections
Consistent workload (no chasing deployments)
Leverage your knowledge of carrier guidelines and estimating to maximize claim outcomes
Key Responsibilities
Insurance Claims Management
Act as liaison between clients, insurance adjusters, and carriers
Review and compare carrier estimates vs. actual scope of work
Write and submit supplements using Xactimate
Negotiate with desk and field adjusters on scope, pricing, and reductions
Identify underpaid, denied, or missed items and pursue recovery
Build well-documented files that support full reimbursement
Maintain consistent follow-up to keep claims moving
Accounts Receivable & Collections
Track and manage all outstanding insurance receivables
Follow up with carriers on delayed or unpaid claims
Communicate with customers regarding deductibles and balances
Resolve billing discrepancies and payment issues
Assist with escalations, collections, or lien processes when necessary
Post payments and maintain accurate records
Backup for other business office personnel duties as needed
Qualifications
Prior experience as an independent adjuster, staff adjuster, or field adjuster preferred
Strong working knowledge of Xactimate
Understanding of carrier guidelines, claim workflows, and estimating practices
Experience negotiating claims, reviewing estimates, and handling supplements
Strong follow-up and persistence in collecting payments
Excellent communication and documentation skills
Highly organized with the ability to manage multiple claims
Preferred Background
Restoration or mitigation industry experience (biohazard/death/trauma, water, fire, mold)
Experience on both carrier and contractor sides of claims
Familiarity with IICRC standards
Experience with accounting or A/R processes
What Success Looks Like
Increased claim approvals and reduced write-downs
Faster claim turnaround and payment timelines
Low aging on receivables
Strong, defensible documentation on every file
About SCU Services
SCU Services is a trusted and proven biohazard and specialty cleanup company built on care, compassion, and professionalism. From first contact to final walkthrough, we walk alongside our clients — handling emergency response, insurance coordination, and restoration with dignity and discretion.
We are growing intentionally and seeking individuals who value integrity, accountability, and long-term professional development.