Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
About the Role
TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run the operational backbone of the business.
This is a hands-on leadership role responsible for bringing structure, driving execution, and ensuring the agency runs efficiently day-to-day. You will work directly with leadership to build and refine operational systems across agent onboarding, carrier relationships, workflows, and performance management.
This is not a maintenance role — we are looking for someone who can step in, take ownership, and build structure where it does not yet exist while keeping everything moving forward.
What You’ll Do
Own day-to-day agency operations and ensure consistent execution across the business
Manage and strengthen carrier relationships, appointments, and alignment
Lead agent onboarding, licensing, and compliance processes end-to-end
Build, implement, and enforce internal workflows and operational systems
Drive accountability across timelines, projects, and team execution
Partner with leadership to align operations with growth initiatives
Support and optimize call center and lead flow operations (as applicable)
Identify gaps, remove blockers, and continuously improve how the agency operates
What We’re Looking For
5+ years in an insurance agency environment (required)
Experience selling or supporting individual policies (life, health, or personal lines)
Proven experience owning or running agency operations (not just supporting)
Experience in a call center, high-volume, or lead-driven environment strongly preferred
Hands-on experience with:
agent onboarding
licensing and compliance
internal workflows and process execution
Ability to operate independently and take full ownership of outcomes
Strong problem-solving skills with a bias toward action
Comfortable working in a fast-paced, evolving environment where structure is still being built
Nice to Have (But Not Required)
Experience managing or supporting commission processes
Exposure to lead vendors or lead flow management
Experience scaling operations in a growing agency or startup environment
Why This Role
Direct ownership of a critical function within a growing agency
Opportunity to build and shape operational systems from the ground up
High visibility and direct collaboration with leadership
Ability to make an immediate and measurable impact on business performance
Compensation
Base salary: $135,000 – $160,000
This is a remote position.