Seeking an Insurance Billing Specialist to join our team in Madison, WI - Key role in ensuring accuracy and efficiency in insurance policy processing and billing - Responsibilities include processing premium payments and addressing inquiries promptly - Ideal candidate has strong accounting knowledge, analytical skills, and customer service focus - Opportunity for professional growth in an award-winning company in Madison - Collaborative work environment with potential for hybrid work arrangement. Responsibilities: • Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 2+ years of office experience. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Takes personal responsibility for decisions, actions, and accountability. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $45,000 - $50,000 yearly, based on experience

• Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.