We are seeking a detail-oriented Insurance Billing Specialist to join our team in Madison, WI. In this key role, you’ll ensure accurate and efficient processing of insurance policies and billing operations. This position offers the potential for a hybrid work arrangement. Responsibilities: • Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • 2+ years of office experience, preferably in insurance or billing. • Strong knowledge of insurance billing and processing preferred. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Establishes and maintains effective customer (internal & external) relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Takes personal responsibility for decisions, actions, and accountability. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $50,000 - $55,000 yearly

• Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.