Benefits:

Team Building events

Onboarding

Retirement Plan with matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Company parties

Flexible schedule

Free food & snacks

Opportunity for advancement

Parental leave

Wellness resources

Job description Attention Customer Service Professionals!

Are you looking for a CAREER - not just a job?

Harmon Agency & Associates LLC-American Family Insurance has 3 locations, and this position is based out of our Le Center location We're looking for a results-driven and culture-focused person to join our dynamic team! If you're passionate about protecting people, eager to learn and grow, and are committed to delivering outstanding results while making a name for yourself in the community, this is the opportunity for you.

Required Skills:

Consistently maintain a positive, upbeat attitude

Outstanding at follow up

Excellent communication skills: Phone, Written, Interpersonal

Ability to prioritize

Ability to transition between tasks quickly and work efficiently

Required Traits:

Friendly

Relatable

Coachable

Accountable

High Motor Skills

Ability to produce a high volume of quality work

Transition quickly between tasks

Fast learner

Required Education & Experience

High School Diploma

Associate or Bachelor’s Degree preferred but not required

A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date)

A candidate does not officially start until they are licensed.

Primary Job Functions & Activities:

The Primary role of the Loyalty Specialist is to take extra special care of our current customers and welcome all new and prospective customers!

Service Related:

This role will be primarily accountable for customer retention including questions or concerns about:

Brokerage & Alliances Maintenance

Flood Insurance Management

Agency Reputation (Online Reviews & Surveys)

Mail Management

Life Annual Statements

Assist with income phone calls

Help with billing issues and policy transactions

Conduct Personal Insurance Reviews

Other items to deliver outstanding customer experience

Sales Related:

Cross-sell while assisting current customers:

Life Insurance

Umbrella Insurance

Work with customers to use technology and tools that benefit them

Follow up with customers after sales to complete the new business process

Maintain product knowledge for all lines of business and products written

Compensation & Benefits:

A successful candidate will make over $40,000 to $45,000 with base and bonus

Paid Time Off (PTO)

Paid Volunteer Time Off (VTO)

Flexible

Simple Plan with match

Schedule:

Monday through Friday: 8:00 AM to 4:30 PM or 5:00 PM depending on lunch breaks

Weekend events 1 to 2 times per year

The Harmon Agency is passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the Harmon Agency has been recognized among American Family Agencies for excellence in customer service and sales. The agency is looking to expand its outstanding team with the addition of a Customer Loyalty Specialist.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour Additional Commission opportunities Additional Bonus opportunities

Expected hours: 40 per week

Benefits:

Flexible schedule

On-the-job training

Paid time off

Referral program

Shift:

Day shift -evening/weekends as needed based on agency need

Weekly day range:

Monday to Friday-evening/weekends as needed based on agency need

Work setting:

In-person

Office

Ability to commute/relocate:

Le Center, MN 56057: Reliably commute or planning to relocate before starting work (Required)

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.