Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA. If you have a knack for creative problem-solving, team leadership, and collaboration, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987. Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry! Responsibilities: • Evaluate and assess employee performance, establish clear performance objectives, and manage/prioritize individual and team activities • Interpret and communicate overall organizational goals and apply them to team directives • Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates • Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows • Identify operational shortcomings and devise strategies to enhance customer service and streamline operations • Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency • Lead, mentor, and develop team members, providing guidance, tools, skills training (including software platforms, carrier relations, customer service etiquette), and support to ensure high performance and professional growth • Ensure the department adheres to state insurance regulations, licensing requirements, and industry best practices • Oversee documentation, policy accuracy, and coverage/exclusions to reduce E&O risks Qualifications: • The ideal candidate should possess a bachelor's degree from a college • Five years of experience in customer service within the commercial insurance industry is preferred but not required • Holding a Michigan PC Insurance License is preferred • Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360). • Proven ability to build and lead a team Compensation: $85,000 - $105,000 yearly

• Evaluate and assess employee performance, establish clear performance objectives, and manage/prioritize individual and team activities • Interpret and communicate overall organizational goals and apply them to team directives • Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates • Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows • Identify operational shortcomings and devise strategies to enhance customer service and streamline operations • Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency • Lead, mentor, and develop team members, providing guidance, tools, skills training (including software platforms, carrier relations, customer service etiquette), and support to ensure high performance and professional growth • Ensure the department adheres to state insurance regulations, licensing requirements, and industry best practices • Oversee documentation, policy accuracy, and coverage/exclusions to reduce E&O risks