Insurance Customer Service Representative Bilingual English/Spanish

Neighborhood Insurance Agency

Insurance Customer Service Representative Bilingual English/Spanish

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Health insurance

    Paid time off

    Training & development

    Do you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this sounds like you, please read on.

    We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

    Our hours are Monday thru Friday from 9am – 5:30pm and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

    Job Responsibilities:

    Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper

    Supporting teammates with follow up for clients and prospects

    Research and resolve coverage questions

    Promptly respond to client needs either on the phone or electronically

    Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs

    Cultivate new opportunities and offer additional lines of insurance through consultative selling

    Assist with other office duties as they arise and are needed

    Professional and Personal Skills:

    Proficient with Microsoft Word, Excel, Outlook and a calculator

    Type quickly and accurately

    Excellent communication skills both verbal and written

    Organized, structured, punctual and will follow the rules

    Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

    Wages and Compensation:

    We offer competitive wages between $41k - $52k depending on experience and if you already have a license, bonuses for performance and other benefits are available as well.

    Experience Requirements:

    1-2 years of Customer service experience is necesarry.