Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today! Responsibilities: • Follow-up on client interactions in a thorough manner to ensure customer satisfaction • Demonstrate accuracy in processing client policy modifications based on the data given • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries Qualifications: • You must have previous customer service experience for this position • Must have knowledge of Microsoft Office and customer relationship management software • Display strong communication skills, active listening skills, and personal skills • Basic knowledge of insurance policy procedures and schedules is preferred • Must have high school diploma or GED equivalent Join our team if you possess the following qualifications: • Strong problem-solving skills • A humble attitude and a desire for personal growth • Ability to pass a background check • Obtain an insurance license and excel in selling appointments once licensed Compensation: $35,000 - $50,000+ yearly

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