Insurance Customer Service Representative

Goodwill Financial

Insurance Customer Service Representative

Elmhurst, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Paid time off

    Training & development

    Join the Goodwill Financial Team

    Do you enjoy helping people, working with numbers, and being part of a close-knit team? Are you someone who’s detail-oriented, reliable, and great at handling phone and computer tasks? If so, we’d love to meet you.

    At Goodwill Financial, we’re not your typical insurance agency. We’re independent, which means we work for our clients, not for any single insurance company. Our mission is simple: build strong relationships and deliver outstanding service every step of the way.

    What You’ll Do

    As a key member of our team, you’ll focus on providing excellent service to our clients and supporting ongoing growth. You’ll be trained and supported from day one.

    Responsibilities:

    Building and maintaining positive relationships with clients

    Ensuring client satisfaction within your assigned book of business

    Retaining desirable accounts and handling renewals

    Responding quickly and professionally to client needs

    Following agency procedures to deliver accurate, high-quality work

    Supporting your teammates and contributing to team development

    Identifying and closing additional opportunities with existing clients

    Participating in marketing efforts and staying focused on client engagement

    What We’re Looking For

    We’re seeking someone who brings both professional skill and a great attitude. Here’s what you’ll need to thrive in this role:

    Must-Haves:

    Bi-Lingual is a PLUS (Lithuanian, Russian or Ukranian)

    Comfortable with Microsoft Word, Excel, Outlook, and using a calculator

    Fast and accurate typing skills

    Strong written and verbal communication

    Organized, punctual, and dependable

    A friendly, respectful, and ethical approach to work

    Experience with CRM systems (especially Infusionsoft, TurboDial, InsuredMine)

    Flexible work from home options available.