Insurance Customer Service Representative
We’re seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high-growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today! Responsibilities: • Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process • Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding • Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates • Assist with the renewal process and any policy updates by providing competitive quotes Qualifications: • Relevant insurance experience as an insurance agent or other position is helpful but not required, training will be provided if your talents are a good match • Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.) • Active insurance license in your state or willing to get licensed in 90 days • Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered • Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role Compensation: $40,000 - $100,000 + commission for sales DOE
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