BFL Solutions, an employee benefits brokerage and advisory firm serving employer groups across South Florida, is seeking a full-time Insurance Office Assistant to support day-to-day client service operations. This is a foundational hire as the firm grows from a solo operation to a small team, so the ideal candidate is comfortable wearing multiple hats, working with data in Excel, and building processes as they go. Make sure to answer the screening questions as part of the application process. We can respond to your application faster with those questions answered. Responsibilities: • Serve as the first point of contact for client service requests (phone, email, portal) • Triage and route inquiries related to benefits enrollment, claims, and coverage changes • Maintain accurate records across carrier portals, HR platforms, and internal tracking systems • Support open enrollment cycles: data entry, census reconciliation, and document preparation • Import, clean, and organize data files from carriers and HR systems into Excel-based trackers • Conduct cyclical client audits to maintain data accuracy and compliance with federal and state regulations (HIPAA, ERISA, and others) • Reconcile carrier-related invoices and assist with billing inquiries • Draft and send routine client communications and follow-ups • Assist with scheduling, filing, and general office administration • Coordinate with carriers and HR platforms to resolve eligibility or billing discrepancies Qualifications: • 2+ years in an administrative, customer service, or office support role (insurance/benefits experience a plus, not required) • Strong Excel skills, including formulas, sorting/filtering, and organizing data • Solid understanding of importing and cleaning data files (CSV/Excel) from external systems • Strong written and verbal communication skills • Comfortable learning new software systems (CRM, carrier portals, spreadsheets) • Highly organized, detail-oriented, and able to manage multiple open tasks • Bilingual in Spanish required (to support a diverse client base) • Ability to handle confidential information with discretion and professionalism Systems & Technical Skills • Proficiency in Employee Navigator, EASE, and ADP (preferred) • Familiarity with Zoho Desk or similar helpdesk/CRM tools • Experience with Airtable for data tracking and reconciliation (preferred) • Working knowledge of Microsoft 365 (Outlook, SharePoint, Excel) Compensation: $41,600

• Serve as the first point of contact for client service requests (phone, email, portal) • Triage and route inquiries related to benefits enrollment, claims, and coverage changes • Maintain accurate records across carrier portals, HR platforms, and internal tracking systems • Support open enrollment cycles: data entry, census reconciliation, and document preparation • Import, clean, and organize data files from carriers and HR systems into Excel-based trackers • Conduct cyclical client audits to maintain data accuracy and compliance with federal and state regulations (HIPAA, ERISA, and others) • Reconcile carrier-related invoices and assist with billing inquiries • Draft and send routine client communications and follow-ups • Assist with scheduling, filing, and general office administration • Coordinate with carriers and HR platforms to resolve eligibility or billing discrepancies