Our growing insurance company is seeking a well-rounded insurance policy processor who is eager to master all responsibilities associated with policyholders to facilitate customer satisfaction. The ideal candidate will have substantial experience, a sharp analytical mindset, and a strong commitment to delivering customer service. You will work in a collaborative environment at our corporate headquarters in Madison, with the potential for a hybrid work setup in the future. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • 5+ years of experience in property and casualty insurance. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • Establishes and maintains effective customer (internal & external) customer relationships. • Effective written and verbal communication skills, including excellent telephone skills. • Takes personal responsibility for decisions, actions, and accountability. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $45,000 - $60,000 yearly, based on experience

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.