Are you an experienced Insurance Operations Specialist looking to join a dedicated team? We are seeking a skilled individual to play a crucial role in ensuring the accuracy and efficiency of our insurance policy processing and billing procedures. As an Insurance Operations Specialist, your main duties will include supervising policy transactions, verifying premium payments, handling applications, and promptly and accurately responding to inquiries from sales agents and customers. The ideal candidate will have extensive experience, a sharp analytical mindset, and a strong commitment to delivering exceptional customer service. This position provides a clear path for career advancement and personal development within our organization. Join a thriving company that has consistently been recognized as a top workplace in Madison. If you are looking for a role where you can make an immediate impact and progress in your career, we urge you to submit your application promptly. You will work in a collaborative environment at our office on the west side of Madison, with the potential for a hybrid work setup in the future. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Follows through on commitments. • Displays a can-do attitude. • Takes personal responsibility for decisions, actions, and accountability. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 5+ years of office experience, preferably in property and casualty insurance. Compensation: $45,000 - $60,000 yearly based on experience

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.