Looking for an experienced Insurance Operations Specialist to join our dedicated team in Madison, WI! We need a talented individual to play a key role in ensuring the precision and effectiveness of our insurance policy processing and billing procedures. The role of Insurance Operations Specialist involves overseeing policy transactions, confirming premium payments, supervising applications, and delivering prompt and accurate responses to inquiries from sales agents and customers. The ideal candidate will possess extensive experience, a keen analytical mindset, and a strong dedication to providing outstanding customer service. This position offers a clear trajectory for career growth and personal advancement within our company. Join a successful organization that has consistently been acknowledged as a top employer in Madison. If you are interested in a position where you can immediately contribute and advance in your field, we encourage you to promptly submit your application. You will be part of a collaborative team at our Madison office on the west side, with potential for a hybrid work arrangement in the future. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • 5+ years of experience in property and casualty insurance. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • Establishes and maintains effective customer (internal & external) customer relationships. • Effective written and verbal communication skills, including excellent telephone skills. • Takes personal responsibility for decisions, actions, and accountability. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $45,000 - $60,000 yearly DOE

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.