We are in need of an adept and seasoned Insurance Operations Specialist to become a valuable member of our devoted team. This pivotal position plays a crucial role in maintaining the precision and effectiveness of our insurance policy processing and billing procedures. As an Insurance Operations Specialist, your primary responsibilities will involve overseeing policy transactions, reviewing premium payments, processing applications, and promptly addressing inquiries from sales agents and customers with precision. The ideal candidate should possess extensive experience, a keen analytical mindset, and a strong dedication to providing exceptional customer service. This role offers a clear avenue for career progression and personal development within our firm. This position offers an exciting chance to be a part of a flourishing organization that has consistently been recognized with awards as a top workplace in Madison. If you are searching for a role where you can make an immediate impact and advance professionally, we encourage you to submit your application without delay. You will be situated in a collaborative setting at our office on the west side of Madison, with the potential opportunity to transition to a hybrid work arrangement once established. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Follows through on commitments. • Displays a can-do attitude. • Takes personal responsibility for decisions, actions, and accountability. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 5+ years of office experience, preferably in property and casualty insurance. Compensation: $45,000-$60,000 yearly based on experience

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.