Benefits:

Bonus based on performance

Company parties

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Children’s Therapy of Woodinville (CTW)

Children’s Therapy of Woodinville is a pediatric outpatient therapy clinic dedicated to supporting children and families through high-quality, compassionate care. We are seeking a full-time, in-clinic Insurance & Patient Services Coordinator to support our insurance, billing, and front office operations.

This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable communicating with both insurance companies and families.

Key Responsibilities

Insurance & Authorization

Obtain and manage insurance authorizations for therapy services

Communicate directly with insurance companies regarding benefits, coverage, denials, and authorization requirements

Track authorization usage and notify appropriate team members of issues or upcoming expirations

Assist with insurance denials and follow-up as needed

Billing Cycle Support

Support the clinic’s billing cycle, including posting payments and assisting with account review

Communicate with families regarding insurance coverage, denials, and balances in a clear and professional manner

Accept and post payments when appropriate

Client & Family Communication

Serve as a knowledgeable and calm point of contact for parents regarding insurance-related questions

Communicate efficiently, empathetically, and accurately with families about financial and insurance matters

Front Desk & Administrative Support

Provide front desk coverage during lunches, breaks, and staff time off

Assist with general administrative tasks as needed to support clinic operations

Maintain confidentiality and discretion with all protected health information (PHI)

Required Qualifications

Prior insurance authorization experience (pediatric or outpatient setting required)

Strong customer service and family-facing communication skills

High attention to detail and ability to manage multiple deadlines

Ability to remain calm and professional when working with frustrated parents or insurance representatives

Commitment to confidentiality and HIPAA compliance

Team-oriented mindset and willingness to support front desk operations as needed

Non-clinical role (therapy background not required)

Preferred Qualifications

Billing experience in a healthcare or therapy setting

Experience with electronic medical records (EMR), including PROMPT or similar systems

Familiarity with pediatric therapy insurance processes

Why Join CTW

Supportive, collaborative pediatric clinic environment

Meaningful work supporting children and families

Stable, full-time schedule in a well-established clinic