Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

TrueCut Insurance is growing, and we’re looking for a motivated and customer-focused Retention Specialist to join our team and help strengthen customer relationships and reduce cancellations. If you’re great at connecting with people and solving problems, this role is your chance to help customers stay protected while enjoying brilliant rates and flawless service.

Benefits/Perks

Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k

Paid time off and a rotational weekend schedule

On-the-job training with opportunities for growth and advancement

Supportive, team-focused work environment

Responsibilities

Contact customers pending cancellation (including underwriting-related) and work to resolve issues

Focus on reinstating canceled policies

Identify and assist at-risk customers before renewal to improve retention

Reach out to clients who complete NPS surveys and address any feedback

Promote programs that increase retention, such as autopay

Report weekly updates on cancellations, reinstatements, and key retention metrics

Qualifications

1+ year of experience in customer service, retention, or insurance preferred

Property & Casualty license or willingness to obtain within 4 months of hire

Strong communication and problem-solving skills

Positive attitude, detail-oriented, and committed to providing excellent service