Do you already know your way around an insurance agency and take pride in being the person who keeps everything running smoothly? Are you the one clients trust because you’re responsive, accurate, and always one step ahead? Do you enjoy owning your role, following through, and making sure nothing falls through the cracks? If you’re looking for a position where your experience is valued, your growth is supported, and your work truly makes an impact, this could be the role for you. Paragon Insurance Group is hiring an Insurance Service Representative who brings industry knowledge, strong client service skills, and a high level of ownership. This is a key role inside the agency, supporting both clients and leadership while helping maintain a seamless, professional experience across every touchpoint. As the Insurance Service Representative, you will serve as the operational backbone of the agency and a primary point of contact for clients. You will manage day-to-day administrative functions, support policy servicing, and ensure consistent follow-through on quotes, billing, and documentation. This role requires someone who already understands how an insurance agency operates and can step in with confidence. Your ability to stay organized, communicate clearly, and execute consistently will directly impact client satisfaction and overall business performance. In this position, you will create the structure and reliability that allows leadership to stay focused on writing business and handling claims, knowing the backend and client experience are fully taken care of. Compensation • Salary Range: $55,000 – $65,000 • Paid Time Off • Bonus opportunities • Benefit options negotiable Responsibilities: • Answering inbound calls and serving as a professional, client-facing point of contact • Following up on quotes, policies, and billing inquiries • Collecting payments and ensuring accurate documentation • Preparing and sending Certificates of Insurance (COIs) • Uploading and maintaining client and policy documents in EZLynx • Tracking renewals, policy changes, and rate adjustments • Supporting day-to-day administrative operations to keep the agency running efficiently is a plus Qualifications: • Insurance industry experience required • An active insurance license is preferred (If not licensed, willingness to obtain one, we will support you through the process) • Experience with EZLynx strongly preferred • Background working in an independent insurance agency • Strong communication skills with a high level of customer service • Detail-oriented, organized, and able to manage multiple priorities • Proactive mindset, you don’t wait to be told what to do • Previous insurance experience (independent agency, customer service) • Clients feel taken care of, informed, and supported at every touchpoint • Follow-ups happen consistently, and nothing falls through the cracks • Policies, renewals, and documentation are accurate and up to date • Leadership is freed up to focus on writing business and handling claims because you’ve created operational stability behind the scenes • Adaptable to be able to balance and navigate a fast-paced environment Compensation: $55,000 - $65,000 yearly

• Answering inbound calls and serving as a professional, client-facing point of contact • Following up on quotes, policies, and billing inquiries • Collecting payments and ensuring accurate documentation • Preparing and sending Certificates of Insurance (COIs) • Uploading and maintaining client and policy documents in EZLynx • Tracking renewals, policy changes, and rate adjustments • Supporting day-to-day administrative operations to keep the agency running efficiently is a plus