Benefits:

Opportunity for advancement

Paid time off

Training & development

Insurance Specialist/Medical Office Assistant

part-time, with potential to increase hours

POSITION SUMMARY:

The Insurance Specialist/Medical Office Assistant at WHS provides administrative support to the Director of Financial Services. The initial and primary focus of the position will be on insurance verification and maintenance of systems of data gathering and organization from intake through patient visits to establish efficient and accurate collection of insurance copays and payment for billable services. Other responsibilities will be established over time.

RESPONSIBILITIES:

Ensure that payment information (self-pay, insurance, funding) is completely and accurately collected for each patient scheduled for care

Contact insurance companies in advance of visits to confirm patient eligibility and establish benefits and coverage

Communicate with patients about the expected out-of-pocket costs for care and insurance coverage, if applicable

Ensure required forms are completed and in the patient record

Prepare daily schedule printouts (including controlled substances log, provider billing sheets)

Troubleshoot insurance questions at the time of patients’ visits

Gather missing data from visits before claims filed

Communicate with patients about insurance issues after visits

Assist with sending bills as needed

Reconcile procedures with providers’ productivity prior to month’s end

Assist with ordering and stocking office supplies

Ensure that “chart fillers” are prepared and collated, responsible for quality of patient-facing materials

Assist with phone intakes as needed (with particular attention to payment and insurance information)

Collect clinic statistics as required by the state and private entities

Assist with other administrative tasks as needed

Potential to grow role to include must-do basics in a variety of areas managed by Director of Financial Services

Potential to grow role into supervisor of medical receptionist, including on-boarding and training as needed

QUALIFICATIONS: 

Background in insurance verification or billing procedures essential

Strong willingness to work and ability to multi-task

Proficiency in Microsoft systems

Strong attention to detail and organizational skills 

Positive attitude and willingness to grow in role and responsibility

Commitment to customer service

Experience with Quickbooks, Tebra (electronic health record) and/or Tebra billing platform is a plus

Spanish, Haitian Creole, and Brazilian Portuguese language skills desirable