Position Overview
Join Consolidated Human Resources (CHR), as an Insurance Support Specialist. This role offers an exceptional opportunity to develop your commercial insurance expertise while supporting our integrated insurance and PEO/ASO operations that serve client workers' compensation and other insurance needs.
Key Responsibilities
- Process and distribute Certificates of Insurance (COIs) in response to client and third-party requests.
- Manage policy renewals and endorsements, ensuring timely processing and accurate documentation.
- Support workers' compensation insurance audit processes by gathering necessary documentation, organizing records, and ensuring timely responses.
- Navigate carrier portals efficiently to retrieve policy information, submit applications, and resolve service issues.
- Enter and maintain accurate client data in the EPIC agency management system.
- Manage insurance policies, cost structures, and billing rates in the PrismHR Payroll system.
- Assist with reporting from HR/Payroll systems on an as-needed basis.
- Coordinate policy submissions and applications, ensuring all required information is complete and accurate.
- Monitor and respond to client communications regarding policy changes, updates, and general inquiries.
- Coordinate with insurance carriers to resolve issues and obtain necessary information.
- Maintain organized digital and physical files following agency protocols.
- Provide administrative support including calendar management and correspondence.
Required Qualifications
- High school diploma or equivalent; college degree preferred.
- Active Property & Casualty (P&C) Agent License.
- Strong computer proficiency with ability to learn new software systems quickly.
- Excellent attention to detail and organizational abilities.
- Strong written and verbal communication skills.
- Professional demeanor and customer service orientation.
- Ability to handle multiple priorities and meet deadlines.
Preferred Qualifications
- 1-2 years of commercial insurance experience.
- Familiarity with insurance terminology and coverages including Workers' Compensation, General Liability, and Umbrella lines.
- Experience with agency management systems (Applied EPIC preferred)
- Familiarity with HR/Payroll systems (PrismHR preferred)
- Previous experience processing certificates of insurance.
- Knowledge of insurance audit processes or strong desire to learn.
Benefits
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off