Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Tricare Home Health Services Inc. is a locally owned, family-run home health agency that has proudly served the San Antonio community since 1996. We are seeking a reliable, organized, and proactive Intake & Care Coordination Specialist to join our in-office team long-term.

This is a core operations role focused on intake, follow-up, documentation, and care coordination support. The right candidate takes ownership of their work, follows through, and understands that consistency and documentation protect patients and the agency.

🕘 Schedule & Location

In-office position only (San Antonio)

Monday–Friday

Approximately 30–40 hours per week

No field visits

💼 Primary Responsibilities

Intake & Referral Management (Primary Focus)

Process new referrals same day

Request and follow up on facility records until received

Verify insurance and track authorizations

Coordinate intake with clinicians and schedulers

Ensure no referral or task is left unresolved

Documentation & Compliance (Non-Negotiable)

Document all calls, follow-ups, and actions in the EMR the same day

Upload and organize patient records accurately

Maintain charts that are audit- and survey-ready at all times

If it isn’t documented in the EMR, it didn’t happen.

Care Coordination & Office Support

When referral volume is low, this role remains productive by:

Following up on missing orders and signatures

Assisting nurses with non-clinical coordination tasks

Closing open items in patient charts

Supporting compliance and operational needs of the office

🎯 What Success Looks Like

Referrals are handled promptly and thoroughly

Follow-ups are persistent and well-documented

Charts stay clean and organized

The office runs more smoothly because of your work

👀 What We’re Looking For

Required

Experience in a medical or healthcare office setting (home health, clinic, hospital, intake, authorizations, or similar)

Strong follow-up and documentation habits

Comfortable making repeated phone calls

Organized, dependable, and detail-oriented

Basic computer skills and willingness to learn new systems

Preferred (Not Required)

Home health intake or care coordination experience

Medical Assistant (MA), LVN, or RN background

Insurance verification or authorizations experience

Spanish-speaking a plus

A license is not required. Reliability, follow-through, and willingness to learn are essential.

📈 Growth Opportunity

As the company continues to expand into additional programs and services, there may be opportunities over time to take on expanded responsibilities, based on performance, reliability, and interest.

This role is first and foremost an intake and care coordination position. Growth opportunities are earned through consistent performance.

💰 Compensation

$22–$25/hour to start, based on experience

Opportunity to earn $27–$30/hour after 90 days with demonstrated performance and expanded responsibilities

🧩 This Role Is a Great Fit If You:

Take ownership of your work and follow through

Don’t wait to be told what to do — you look for what needs to be done

Understand that documentation and follow-up matter

Want a stable, long-term role with room to grow

🚫 This role is not a good fit if you:

Prefer unstructured days

Dislike follow-up or documentation

Expect advancement without first mastering the core role

📬 How to Apply

Email your resume to tricarehomehealth@gmail.com Questions? Call 210-342-7777