Job Description

Metro Physical & Aquatic Therapy has an immediate opening for a full-time Intake Coordinator. Under the supervision of the homecare management team, he or she will demonstrate a strong commitment to improving the quality of life for individuals in need of long-term care. This involves leveraging exceptional communication skills and drawing on extensive experience in healthcare coordination.

**Days & Hours: Monday-Friday 8:30AM-5:00PM **

Essential Functions:

• Answer a high volume of calls
• Maintaining and providing excellent customer service at all times
• Processing all intakes including troubleshooting, identifying, and resolving problems as they arise.
• Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information.
• Ensuring that all patients’ benefits are verified in a timely manner.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
• Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
• Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
• Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
• Performs other duties and assignments as required to support clinic operations and patient care

Qualifications

Requirements:

• One (1) year of medical office experience preferred, with familiarity in EMR systems as a plus.
• Strong communication skills, with the ability to interact professionally and courteously with customers, co-workers, and management.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Proficiency in Microsoft Office is required.
• One year of experience in a customer service-oriented role is strongly preferred.
• High school diploma or GED is required.
• Ability to successfully complete in-service training.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.

Additional Information

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!