Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

About Us Spartan Emergency Water Removal is a USMC Disabled Veteran founded company specializing in water, fire, mold, storm, environmental, and reconstruction services. We proudly serve Northern Virginia, Fredericksburg, Richmond, and surrounding areas with a commitment to rapid response and exceptional service.

About the Role Spartan Emergency Water Removal is seeking a driven and empathetic Intake Coordinator to serve as the first point of contact for homeowners experiencing property damage. This is not a receptionist role - it is a fast-paced inside sales and emergency dispatch position where you will guide customers through stressful situations, assess their needs, and convert incoming calls into active jobs.

You will act as the central hub between customers and field teams, ensuring every job is accurately set up and crews are dispatched quickly and efficiently.

Key Responsibilities

Respond to all inbound calls, emails, and web inquiries with urgency and professionalism.

Calm customers in emergency situations and guide them through immediate next steps.

Assess damage, gather critical details, and document accurate job information.

Request and review photos to verify scope and dispatch needs.

Explain services and secure signed digital work authorizations on initial contact.

Convert inquiries into scheduled jobs (no passive follow-ups).

Schedule and dispatch crews with complete job details, including access and safety information.

Create and maintain accurate job files in company systems.

Verify service area eligibility and client history.

Coordinate seamless handoff to Project Support for ongoing job management.

Qualifications

1-2 years in dispatch, inside sales, customer service, or restoration/insurance (preferred).

Experience with multi-line phones or scheduling systems is a plus.

Strong communication skills with the ability to de-escalate high-stress situations.

Detail-oriented with accurate data entry skills.

Sales-minded with confidence in closing and securing commitments.

Ability to multitask in a fast-paced environment.

Proficiency with CRM systems.

Experience with digital signature platforms (e.g., DocuSign).

Typing speed of 50+ WPM preferred.

Work Environment & Schedule

Office-based role

Requires extended periods of sitting, typing, and headset use.

Full-time with rotating on-calls shifts.

Overtime and weekend availability required.