Benefits:

Free uniforms

Paid time off

Training & development

Vision insurance

Competitive salary

Dental insurance

Riverside Legal Aid is seeking a full-time Intake Specialist for our Indio office.

Riverside Legal Aid is a nonprofit law firm dedicated to providing free civil legal services to low-income residents throughout Riverside County. Our team is committed to expanding access to justice by providing high-quality legal representation, education, and advocacy to individuals and families in need.

This position serves as the first point of contact for many of our clients and plays a critical role in ensuring they receive compassionate, professional, and efficient assistance.

Position Responsibilities

Answer, screen, and transfer incoming telephone calls.

Return client voicemail messages promptly and professionally.

Conduct client intake interviews using our case management system.

Determine eligibility for services and schedule appointments.

Enter accurate, clear, and concise intake notes.

Upload and organize client documents for attorney review.

Assist attorneys and paralegals with case management and administrative support.

Respond to client inquiries or direct clients to the appropriate staff member.

Maintain a professional, welcoming, and organized reception area.

Represent Riverside Legal Aid at occasional community outreach events.

Perform other administrative duties as assigned.

Schedule

Monday–Thursday: In-office (Indio)

Friday: Remote work from home

Regular office hours are 8:30 a.m. – 5:00 p.m.

Compensation & Benefits

$28.00 per hour

Full-time position

Employer-paid medical, dental, and vision insurance

Paid vacation

Paid sick leave

3% employer matching 401(k) retirement plan

Laptop computer and phone provided for remote work

Supportive, mission-driven work environment with opportunities for professional growth

Qualifications

Required

High school diploma or equivalent

Bilingual in English and Spanish

Strong customer service and communication skills

Excellent organizational skills and attention to detail

Ability to maintain confidentiality and work professionally with individuals from diverse backgrounds

Basic computer proficiency

Preferred

Previous receptionist, administrative, customer service, or intake experience

Experience using Microsoft Outlook and Microsoft Office

Experience working in a legal office, nonprofit organization, or social services environment

About Riverside Legal Aid

Riverside Legal Aid has served Riverside County for more than 40 years, helping thousands of individuals and families each year through legal representation, community education, and advocacy. We believe every person deserves access to justice, regardless of income.

If you are passionate about helping others and enjoy working in a collaborative, mission-driven environment, we encourage you to apply.

Flexible work from home options available.