Benefits:

Medical, Dental and Vision Benefits

Company shirts

Maternity, Paternity & Adoption Leave

401(k) matching

Paid time off

401(k)

Opportunity for advancement

Training & development

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

Intake Specialist $18.00 - $22.00 per hour + benefits!

The Intake Specialist is responsible for serving as the first point of contact for customers contacting our company. This role focuses on professionally answering incoming calls, gathering detailed information, creating urgency for customer needs, scheduling services, and ensuring a smooth transition from initial contact to operations. The Intake Specialist plays a critical role in delivering an excellent customer experience while helping drive response times and operational efficiency

Essential Duties/Responsibilities

Answer incoming calls promptly, professionally, and with empathy

Gather detailed and accurate customer, property, and loss information

Create and enter new jobs into company software systems

Prioritize emergency and high-urgency calls appropriately

Coordinate and communicate new opportunities to the correct internal teams

Schedule inspections, appointments, and service calls

Maintain consistent communication with customers throughout the intake process

Respond to voicemail, email inquiries, and online leads in a timely manner

Ensure all required intake information is complete and documented accurately

Verify contact, insurance, and basic job information when applicable

Assist with customer follow-up and appointment confirmations

Support office and administrative functions as needed

Maintain professionalism and composure during stressful customer situations

Help support company goals around speed to lead, response times, and customer satisfaction

All other duties as assigned.

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint)

Strong communication and customer service skills

Professional phone etiquette

Excellent organizational and multitasking abilities

Strong attention to detail and accuracy

Ability to work in a fast-paced environment

Positive attitude and team-oriented mindset

Basic computer proficiency and ability to learn company software systems

Ability to work office equipment

Ability to work independently

Maintain a high level of confidentiality.

Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Prior customer service, dispatching, administrative, or call center experience preferred

Restoration, insurance, or home service industry experience is a plus

Required Education and Experience

High School Diploma or GED required.

2 plus years’ experience as a receptionist or in a customer service role

1 plus years’ experience in an administrative role

Physical Requirement

The employee is occasionally required to sit, climb, or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Must be able to stay in a stationary position up to 100% of the time

Constantly operates a computer and other office equipment

Must be able to communicate and converse with customers over the phone

Travel

No travel is required for this position.

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.