What’s In It for You
Competitive pay: $22–$26/hour (based on experience)
100% employer-paid health insurance (employee coverage)
Dental and vision insurance
$25,000 employer-covered life insurance
401(k) with employer match
3 weeks PTO
12 paid holidays
Wellness resources
Professional development support
A strong, full-time support team and attorney collaboration
A workplace that respects your time, values your input, and wants you to thrive
About Steve Smith Trial Lawyers
Steve Smith Trial Lawyers is one of Maine’s fastest-growing litigation firms. Based in Augusta and expanding into Portland, we focus on family law, civil litigation, criminal defense, and probate. Our team is driven by bold advocacy, meaningful client results, and a culture where people genuinely enjoy working together.
We’re not your average law firm. We’ve built an environment where you’re supported, your work is valued, and you’re given room to grow. If you’ve ever worked somewhere that left you feeling overextended and underappreciated, this is your chance to experience something different.
Why Join Us
Become part of a mission-driven team that helps clients navigate life’s most challenging moments.
Access training and professional development to help you grow within the firm.
Work in a collaborative, supportive environment where your contributions make an immediate impact.
Who We’re Looking For
At Steve Smith Trial Lawyers, the Legal Intake Specialist is more than just the first voice on the phone—you are the front line of our firm. Every client’s journey starts with you. The way you listen, the questions you ask, and the compassion you show can shape someone’s decision to trust us during the most difficult time of their life. This is not a back-office role; it’s a vital, client-facing position that ensures our attorneys have the information they need to fight for justice, while giving clients the reassurance they desperately seek from the very first call.
What You’ll Do
Client Communication
Serve as the first professional and empathetic voice for potential clients, answering calls and inquiries.
Put people at ease while guiding them through a difficult, often emotional process.
Case and Client Data Collection
Conduct structured interviews to gather critical case facts and personal information.
Ask thoughtful follow-up questions to uncover key details and provide attorneys with the full picture.
Case Screening & Conflict Checks
Assess whether cases align with the firm’s practice areas and meet intake criteria.
Perform conflict-of-interest checks to ensure ethical representation.
Scheduling & Documentation
Schedule consultations between potential clients and attorneys.
Accurately document all collected information in case management software for attorney review.
Relationship Building
Build trust from the first interaction, keeping potential clients engaged and confident in our services.
Represent the firm with professionalism, compassion, and care.
What You Bring
Critical Thinking & Problem-Solving: Ability to analyze unique legal situations and determine next steps.
Empathy & Patience: Demonstrate understanding and compassion during emotional conversations.
Communication: Strong phone presence; ability to clearly explain processes and gather sensitive information.
Organization & Attention to Detail: Maintain accurate notes, manage appointments, and track data with precision.
Adaptability: Embraces change, open to real-time coaching, and comfortable adjusting approaches as needed.
Ability to Close: Confidently convey the value of a consultation and secure client commitment to move forward.
Technology Proficiency: Confident using legal case management systems, CRMs, and other tech platforms.
Discretion: Handle sensitive and confidential client information with the highest level of integrity.
Qualifications
A natural “people person” who thrives in conversations and connects easily.
Someone who can balance investigative questioning with genuine compassion.
Previous experience in customer service, legal intake, counseling, or a similar client-facing role is a plus.
Apply Today
If you’re looking for an intake role where you’re respected, challenged, and supported—where your work truly matters—we want to hear from you.
This is a remote position.